3.1 Permitted Use

Our website is for personal, non-commercial use. You may browse and download content for personal reference only.

3.2 Account Registration

When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Website Conduct Restrictions

You agree not to:

• Use our website for any unlawful purpose or activity
• Attempt to gain unauthorized access to any part of the website or related systems
• Upload, transmit, or distribute any harmful code, viruses, or malicious software
• Collect or harvest personal information of other users
• Interfere with the proper functioning of our website
• Use automated systems, bots, or scripts to access our website
• Post false, misleading, or defamatory content in reviews or comments

3.4 Online Booking and Payment

All online reservations and payments are subject to our current pricing and availability. We reserve the right to refuse or cancel any booking at our discretion. Payment information must be accurate and you authorize us to charge the specified amounts for services booked.

4.1 Operating Hours and Access

Facility access is permitted only during posted operating hours. We reserve the right to modify operating hours, close temporarily for maintenance, or restrict access for safety reasons without prior notice.

4.2 Age Requirements and Supervision

Our facility is designed primarily for children ages 1-7 years. All children must be accompanied by a parent or guardian at all times. The supervising adult must remain within the facility and maintain visual supervision of their children during the entire visit.

4.3 Health and Safety Requirements

Guests entering our facility must:

• Be in good health and free from contagious illnesses
• Wear appropriate clothing including non-slip socks (available for purchase if needed)
• Remove shoes before entering play areas
• Follow all posted safety guidelines and staff instructions
• Report any injuries or unsafe conditions immediately to staff

4.4 Capacity Limitations

We maintain maximum capacity limits for safety reasons. During peak times, entry may be restricted or timed sessions may be implemented. We reserve the right to limit the duration of visits during busy periods.

5.1 Play Area Safety Rules

All guests must comply with the following safety rules:

• Children must play in age-appropriate areas as designated
• No food or drinks in play structures (designated eating areas available)
• No climbing on outside of play equipment
• No shoes, jewelry, or sharp objects in play areas
• Follow all directional signs and equipment guidelines
• Respect other families and share play equipment appropriately

5.2 Prohibited Items and Activities

The following items and activities are strictly prohibited:

• Outside food and beverages (except for special dietary needs with prior approval)
• Weapons of any kind, including toy weapons
• Glass containers or breakable items
• Pets or animals (except documented service animals)
• Photography or video recording of other families' children without explicit consent
• Loud or disruptive behavior that interferes with other guests' enjoyment
• Any activity that creates safety hazards or violates applicable laws

5.3 Disciplinary Actions

We reserve the right to ask any guest to leave immediately for violating safety rules, engaging in inappropriate conduct, or refusing to follow staff instructions. No refunds will be provided for ejections due to rule violations.

6.1 Current Pricing

All prices are clearly posted and subject to change without notice. Current pricing includes admission fees, party packages, membership rates, and additional services. We accept cash, credit cards, and debit cards as payment.

6.2 Membership Programs

Membership benefits, terms, and pricing are detailed in separate membership agreements. Memberships are non-transferable and subject to specific terms regarding usage, cancellation, and renewal.

6.3 Refund Policy

• Open play sessions: No refunds after entry, except in cases of facility closure due to emergency
• Birthday parties: Subject to party booking policy at the time of booking
• Memberships: Subject to specific membership agreement terms
• We reserve the right to provide refunds at our discretion for exceptional circumstances

7.1 Party Bookings

Birthday party bookings require advance reservation and deposit. Full payment is due upon arrival unless other arrangements have been made. Party packages include specified amenities and services as detailed in booking confirmations.

7.2 Party Conduct and Responsibilities

The hosting family is responsible for:

• Supervising all children attending their event
• Ensuring guests follow all facility rules
• Any damages caused by their party attendees
• Cleaning their designated party area after the event
• Adhering to agreed-upon party duration and guest count limits

7.3 Outside Vendors and Decorations

Any outside vendors (photographers, entertainers, etc.) must be pre-approved by management. Decorations must comply with safety guidelines and cannot damage facility property. We reserve the right to remove any decorations deemed unsafe.

8.1 Inherent Risks

You acknowledge that physical activity and play involve inherent risks of injury, including but not limited to cuts, bruises, sprains, fractures, and more serious injuries. These risks cannot be eliminated regardless of safety measures implemented.

8.2 Limitation of Liability

To the maximum extent permitted by law, Playtropolis, its owners, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our facility or website, including but not limited to:

• Personal injuries sustained during play activities
• Loss or damage to personal property
• Emotional distress or psychological harm
• Economic losses or business interruption

8.3 Indemnification

You agree to indemnify, defend, and hold harmless Playtropolis from any claims, lawsuits, damages, or expenses (including attorney fees) arising from your violation of these Terms, your use of our facility or website, or any actions of minors under your supervision.

9.1 Information Collection

We collect personal information necessary to provide our services, including contact information, payment details, and facility usage data. We may use security cameras throughout our facility for safety and security purposes.

9.2 Information Use and Protection

Personal information is used solely for business operations, customer service, and marketing communications (with opt-out options available). We implement reasonable security measures to protect your information but cannot guarantee absolute security.

9.3 Third-Party Services

Our website and payment processing may involve third-party services. These providers have their own privacy policies and terms, and we are not responsible for their practices.