Playtropolis Indoor Playground ("Playtropolis," "we," "us," or "our") is committed to protecting the privacy and security of personal information collected from visitors to our facility and users of our website located at playtropolisusa.com (the "Site"). This Privacy Policy describes how we collect, use, store, share, and protect information about you and your children when you visit our indoor play center or use our online services.

By using our facility, website, or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions.

From Adults:

• Full name, address, phone number, and email address
• Date of birth and age verification information
• Payment and billing information including credit card details
• Emergency contact information
• Medical information relevant to safety (allergies, medical conditions)
• Digital signatures on waivers and agreements
• Photographs and video recordings taken during visits
• Communication records including emails, phone calls, and chat messages

From or About Children:

• Child's first name and age
• Medical information relevant to safety and participation
• Photographs and video recordings during play activities
• Participation records in programs and events

4.2 We Do Not Sell Personal Information

Playtropolis does not sell, rent, or lease personal information to third parties for their marketing purposes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity with appropriate notice to affected individuals.

5.2 Parental Rights

• Review personal information collected about their children
• Request deletion of their child's personal information
• Refuse further collection or use of their child's information
• Receive notification of our information practices regarding children

5.3 Special Protections

• Children's information is stored separately with enhanced security measures
• Access to children's information is restricted to authorized personnel only
• Photographs and videos of children require specific parental consent
• Children's information is retained only as long as necessary for safety and operational purposes

6.2 Payment Security

• Payment card information is processed through PCI DSS compliant systems
• We do not store complete credit card numbers on our premises
• Financial transactions are encrypted and monitored for suspicious activity
• Regular security updates and patches are applied to payment systems

6.3 Physical Security

• Facility access is controlled through entry systems and staff supervision
• Security cameras monitor common areas and entry points
• Visitor identification and check-in procedures are mandatory
• Staff undergo background checks and privacy training

7.2 Cookie Management

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

7.3 Third-Party Tracking

Our website may include third-party tracking tools from social media platforms, analytics providers, and advertising networks.

8.2 Deletion and Restriction

• Deletion of personal information when no longer necessary
• Restriction of processing for specific purposes
• Cessation of marketing communications
• Removal from promotional materials and photography

8.3 Portability and Objection

• Request transfer of personal information to another service provider
• Object to processing based on legitimate interests
• Withdraw consent for specific data uses
• File complaints with relevant privacy authorities

9.2 Disposal Methods

Personal information is securely disposed of through:

• Digital data wiping and destruction protocols
• Physical document shredding and incineration
• Secure deletion of backup and archived data
• Certificate of destruction for sensitive materials

When personal information is transferred outside the United States, we ensure appropriate safeguards are in place through:

• Adequacy decisions and approved certification mechanisms
• Standard contractual clauses and binding corporate rules
• Explicit consent for specific transfer purposes
• Regular monitoring of international data protection standards

11.1 External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage users to review their privacy policies.

12.2 Continued Use

Continued use of our services after policy updates constitutes acceptance of the revised terms.

13.2 Response Timeline

We will respond to privacy requests within 30 business days and provide updates if additional time is needed.

13.3 Complaint Resolution

• File a complaint with our Privacy Officer
• Contact relevant state and federal privacy authorities
• Seek legal counsel for privacy-related disputes
• Request mediation through appropriate channels

14.2 Legal Proceedings

Personal information may be disclosed in response to:

• Valid subpoenas, court orders, and legal processes
• Law enforcement investigations and safety concerns
• Regulatory compliance and inspection requirements
• Insurance claims and liability assessments

14.3 Facility Incidents

In case of accidents or incidents, we may collect and share information with:

• Insurance providers and claims adjusters
• Safety inspectors and regulatory authorities
• Medical professionals and healthcare providers
• Legal counsel and risk management specialists